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FAQS

Can I come visit the Studio?

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Do you offer a meet and greet?

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Can support workers join in the sessions?

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Billing?

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HOw long are the session?

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1. Collection of Personal Information

We collect personal information that is necessary for our functions and activities, including but not limited to:

  • Contact Information: Name, address, email, and phone number.

  • Demographic Information: Date of birth, gender, pronouns, and emergency contact details.

  • NDIS-Related Information: NDIS participant number, plan details, and support requirements.

  • Health Information: Medical conditions, allergies, and other health-related information relevant to your participation in our programs.

  • Payment Information: Bank account details and billing information.​
     

We collect this information through various means, including:

  • Enrollment forms and program registrations.

  • Direct communications (in person, via phone, email, or our website).

  • Interactions with support coordinators, carers, or authorized representatives.​

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2. Use of Personal Information

We use your personal information to:

  • Provide and manage our creative programs and services.

  • Tailor our programs to meet your individual needs and preferences.

  • Communicate with you regarding program updates, schedules, and other relevant information.

  • Process payments and manage billing.

  • Comply with legal and regulatory obligations, including those related to the NDIS.

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3. Disclosure of Personal Information

We may disclose your personal information to:

  • Support coordinators, carers, or authorized representatives involved in your care.

  • NDIS agencies and other government bodies as required by law.

  • Third-party service providers who assist us in delivering our programs (e.g., IT support, payment processors).

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We ensure that any third parties to whom we disclose your information are bound by confidentiality and privacy obligations.

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4. Security of Personal Information

We take reasonable steps to protect your personal information from misuse, interference, loss, unauthorized access, modification, or disclosure. These steps include:

  • Secure storage of physical and electronic records.

  • Access controls and authentication measures.

  • Regular staff training on privacy and data protection.​

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5. Access and Correction

You have the right to access the personal information we hold about you and to request corrections if you believe the information is inaccurate, out-of-date, incomplete, irrelevant, or misleading. To request access or correction, please contact us using the details provided below.

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6. Complaints

If you have concerns about how we have handled your personal information, please contact us. We take privacy complaints seriously and will investigate and respond promptly. If you are not satisfied with our response, you may contact the Office of the Australian Information Commissioner (OAIC).​

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7. Contact Us

For any questions, concerns, or requests relating to this Privacy Policy, please contact:

Soft Gold Studio
Level 1

550 Swan Street

Richmond VIC 3121
studio@softgold.com.au

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8. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal obligations. The updated policy will be posted on our website with the effective date.

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